AI agents that
do the work
built for Europe.
Amber Agents answer your phone 24/7, resolve support requests, process orders and invoices, and answer your team's questions from your own documents.
We scope, prove and deploy with you, one process at a time.
4.5/5 Excellent, 1,000+ reviews
ISO 27001 · ISO 9001
Agents for the work that eats your week.
These are the agents our clients usually start with. Every one of them reads your systems, acts within limits you set, and hands over to a person with full context when it should.
Customer support voice agent
Answers every call within two rings, 24/7, in Dutch, German, French and English. Solves order status, bookings, opening hours and FAQs from your systems. Hands the rest to a colleague with a summary.
Chat & e-mail support agent
Same agent, same knowledge, on your website and in your inbox. Returns, invoices and delivery questions handled within the policy limits you set. Escalations become tickets with the conversation attached.
Appointment & booking agent
Books, reschedules and reminds by phone and chat, also at night and on weekends, straight into your calendar or practice system. For practices, garages, retail chains and service desks.
Citizen service agent
Opening hours, waste collection, permits, passport appointments and status questions for residents, 24/7 in three languages. Answers come from published decisions and policy documents, with the source.
Order & invoice agent
Supplier orders, order confirmations, invoice matching and polite dunning processed end to end in your ERP and mailbox. Exceptions are routed to Finance with a proposal, never booked silently.
Company brain (Ask Amber)
One assistant over your documents, meeting notes, tickets and CRM. Every answer cites its source. Available in Slack, Teams, e-mail and by phone, and it hands tasks to your other agents.
Lead & meeting agent
Qualifies inbound leads and books the meeting within five minutes. After the meeting it drafts the recap and the proposal from your Amber Notes transcript and keeps the CRM up to date.
Operations & intake agent
Order completeness checks with OCR, spec validation, deadline monitoring and proactive customer updates for operations teams. Quality scoring of every delivered job, exceptions to the right person.
What clients see in the first quarter.
These are the numbers from our deployments in business and the public sector.
Citizen service line for opening hours, waste, permits and appointments, 24/7 in three languages.
Repair-request agent logs the issue, checks the tenant file and books the contractor slot, also at night.
Student service agent in chat and phone answers 70% of enrolment questions; staff take the rest with context.
Company brain over all documents, meetings and projects; 90% of employees use it every week.
Phone agent takes appointment bookings outside opening hours; 68% of booking calls handled without staff.
Order status, delivery and returns handled by voice and chat; an answer at 2 am costs the same as at 2 pm.
Supplier orders, confirmations and invoices processed by an agent; 90% less manual purchase-order work.
Order completeness check with OCR: e-mailed and scanned orders read, matched to the price list, missing details queried with the customer, then booked in the ERP.
Not sure which process to start with?
Thirty minutes with one of our AI experts is usually enough to find the first one.
Three steps to your first agent, with us at your side.
You don't need an AI team to start. We help you find the right first process, prove it on your own cases, and roll it out with your people.
Find the right first process
Together with your team we map your processes and score each one on effort and benefit. You leave with a clear shortlist and a named owner for every candidate.
Prove it on your own cases
We build the first agent next to the people who do the work today, on 50+ real cases, and measure it against your baseline. Go or no-go on day 10, then go-live.
Grow at your own pace
Once the first agent beats its baseline, we take the next process from the list. Your champions learn to run and improve the agents themselves; we stay one call away.
Where the return is high and the effort is low, we start.
The matrix puts every process on two axes: the benefit of automating it and the ease of doing so. The top-right quadrant is where the first agent goes. The rest is planned, or left alone on purpose.
We don't consult. We think along, prioritise with you, and deploy.
Our forward deployed strategists and engineers sit with your team until the agent works, then hand over the keys. That is how you become AI native instead of dependent on us.
Forward deployed strategist
Runs the scoping sprint, scores the processes, and works with your process owner until the prototype handles real cases. Defines the evals and the success metric. Accountable for the return.
Forward deployed engineer
Connects your systems, hardens the agent, sets up security, observability and cost control, trains your champions, and stays on call for the first month. Accountable for reliability.
Your champions
Not engineers, but the people who know the work and its exceptions. They write the agent's instructions in plain language, own its knowledge, and run the next process with us. We train your people.
One platform under every agent.
Studio, skills and connectors, knowledge and memory, voice, guardrails, evals, hand-over and insights. Best model per task, no vendor lock-in, and everything on sovereign European infrastructure.
Agents
New agentInvoices processed · last 7 days
Monitors
Eight years of AI in production for 5,000+ European organisations.
We have built our own proprietary foundation AI models since 2018. Evals, review loops and exception handling are exactly the discipline agents need. Now we bring it to your processes.
Built and hosted in Europe.
Your agents handle sensitive data. That should stay yours.
EU data centres only
Production in Frankfurt today. Amber Agents run on STACKIT, the sovereign cloud of the Schwarz Group, for public sector and regulated clients. Single-tenant on request.
Models hosted in the EU
Language and speech models run on EU endpoints under our contracts. Your data is never used to train models and never leaves the EU. Zero retention with every provider.
Your data stays yours
Data processing agreement before day one, encryption in transit and at rest, deletion on request or automatically after six months, and a full audit trail of every action an agent takes.
Certified operations
ISO 27001 and ISO 9001 certified, GDPR and NIS2 compliant processes, Trusted Partner Network member. Logging, human oversight and transparency built in for the EU AI Act.
No foreign access to your data
US cloud and AI providers fall under the US CLOUD Act. European hosting under European contracts keeps your citizen, customer and employee data out of that reach.
Procurement and compliance ready
GDPR, NIS2 and the EU AI Act ask where data lives and who can reach it. A fully European stack answers those questions before they are asked. DPIA support and sub-processor list on request.
Pay per agent per month. No surprises.
Every agent has a fixed monthly price by type and size. Model usage, hosting, observability and updates are included.
Digital agent
Tickets, orders, invoices, intake, chat, e-mail. Works in your systems and mailboxes.
- A run is one completed job: one ticket resolved, one order processed, one invoice matched
- Standard connectors, approval points and audit trail included
- Unlimited channels: chat, e-mail, Slack, Teams, WhatsApp
Voice agent
Makes and takes phone calls: support line, bookings, citizen service, after-hours, call-backs.
- A call is one conversation, in or out, whatever its length
- Telephony, speech and natural voices included; NL, DE, FR, EN and 80+ more
- Hand-over to your team with a summary, every call transcribed and scored
Company brain
Ask Amber over your documents, meetings, tickets and CRM. Unlimited users, in Slack, Teams, e-mail and by phone.
- Connect Google Drive, SharePoint, OneDrive, Amber Notes, your ticketing and CRM
- Every answer cites its source; knowledge gaps flagged weekly
- Hands tasks to your digital and voice agents
Frequently asked questions.
Where does our data live, and who can reach it?
Which AI models do you use?
How long until an agent is live?
What happens when the agent doesn't know?
Do you replace our people?
Can it work with our phone system, CRM and ERP?
What do you need from us?
We are a municipality. How does procurement work?
Which process would you automate first?
Book 30 minutes with one of our AI experts. They will ask about your processes, tell you honestly whether an agent fits, and show what the first ten days would look like. If it doesn't fit, they will say so.
What you will leave with:
- A first read on which of your processes fit an agent
- A realistic estimate of effort, benefit and price
- A proposed plan for the scoping sprint, if it makes sense